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Return policy

Items will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt. Refunds will be issued to the original form of tender and will be processed within 10 working days when we have received the returned item.

Kindly note that we do not accept exchanges or refunds on any engraved and customised pieces. For customised items contact our customer service: +31636357063 or send an e-mail: info@proudpearls.com

If you have any questions please contact us,

LOVE from Holland, Proud pearls team

To which address can I ship my returns?

Proud Pearls Studio Het Hooge Land 75 4213DB Dalem The Netherlands

Exceptions:

* Exceptions are customised jewellery, items made specially for you. We can adjust or exchange these for you after contacting us.

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