Returns

If you're not completely satisfied with your purchase, you may exercise your right of withdrawal and return your item. You can do so by sending us an email or by filling out the form below.

You have the right to cancel your order within 14 days of receiving it, without giving any reason*. After cancellation, you then have another 14 days to return the product to us. Once we’ve received it, we will refund the full purchase amount.

Please note that the return shipping costs from your home to our studio in Gorinchem are your own responsibility. Returns are sent at your own risk, so we strongly recommend sending your parcel via registered and, if necessary, insured shipping.

Please pack your jewellery carefully and return it in the original packaging to the following address:

Proud Pearls Studio
Het Hooge Land 75 4213DB Gorinchem
THE NETHERLANDS

Are there any exceptions?

An exception to the return policy applies to custom-made items – jewellery that has been specially made to your size or created on request just for you. These pieces cannot be returned, but we are happy to discuss adjustments or exchangeswhere possible.